Answered By: Gannett-Tripp Library
Last Updated: Nov 15, 2017     Views: 29

If you're unable to log into our databases from off-campus, please go through this troubleshooting list to help determine the reason why.

  • Are you a currently enrolled Elmira College student, instructor, or staff member? 
  • Are you using the correct username and/or password?
  • Are you accessing the database through the library's website?

If the answer to all of these questions is "Yes", and you still can't log in, please contact the IT Help Desk at (607) 735-1915 or

If you're on campus and a library database asks you to log in, please call the Library Services Desk at (607) 735-1862.